PRIVACY POLICY
WEBSITE AND SERVICES
Overview
This privacy policy explains how our business collects, uses, discloses, and protects personal information when you use our website, engage our services, or communicate with us. We value your privacy and are committed to safeguarding your information while delivering professional remodeling and renovation services. This policy applies to all visitors, clients, subcontractors, suppliers, and any other parties who interact with our website or services.
Scope and Acceptance
By accessing or using our website or by providing information to our company as part of requesting an estimate, scheduling a consultation, submitting project files, or hiring our services, you acknowledge that you have read, understood, and agree to the practices described in this privacy policy. This policy covers information collected through our website, through phone calls, chat, email, in-person consultations, and any other communications or interactions with our company.
Information We Collect
We collect personal and non-personal information necessary to provide high-quality home remodeling and renovation general contractor services and to administer our website. The categories of information we collect include the following:
Contact Information: Name, mailing address, email address, phone number, and preferred contact method to communicate about quotes, contracts, scheduling, and project updates.
Project Details: Property address, type of remodel (kitchen, bathroom, addition, full-home renovation), budget ranges, timelines, architectural plans, photos, materials preferences, and scope-of-work descriptions.
Financial Information: Payment method details, billing address, invoicing records, and credit card or bank information when provided directly for payments. We may use third-party payment processors who have their own privacy practices.
Communication Records: Email exchanges, chat messages, phone conversations, messages submitted through contact forms, project management platform messages, and notes from on-site consultations.
Website Usage Data: IP addresses, browser type and version, device information, pages visited, time spent on pages, referring URLs, clickstreams, and cookie identifiers to analyze and improve website performance and user experience.
How We Use Your Information
Your information is used to facilitate the completion of our home remodeling and renovation services, to manage projects efficiently, and to improve our website and business operations. Specific uses include:
Preparing estimates, proposals, contracts, and project plans.
Scheduling site visits, coordinating subcontractors and suppliers, and managing project timelines.
Communicating project updates, invoices, payment reminders, and warranty information.
Processing payments and maintaining financial records for accounting purposes.
Improving our website, troubleshooting technical issues, and personalizing content based on user interests related to remodeling and renovation.
Sending marketing communications, newsletters, promotions, and educational resources if you consent to receive them. You can opt out at any time.
Complying with legal obligations, resolving disputes, and enforcing our contractual rights.
Sharing and Disclosure of Information
We may share personal information with third parties when necessary to deliver services. These recipients include:
Subcontractors and Suppliers: Architects, designers, electricians, plumbers, framers, cabinetry providers, material suppliers, and other contractors engaged to complete your home remodeling and renovation project.
Legal and Regulatory Authorities: When required by law, court order, or to respond to lawful requests, such as compliance with building permits and code compliance.
We require all recipients to implement reasonable safeguards to protect your information and to use it only for the purposes we authorize.
Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to improve functionality, personalize content, and gather analytics about website usage. Cookies are small files stored on your device that help recognize returning visitors and remember preferences. Types of cookies we use:
Essential Cookies: Necessary for website functionality, secure login, and to enable the contact form and quote request functions.
Performance and Analytics Cookies: Collect anonymous information on website usage to help us understand how visitors interact with the site and how to improve it.
Functional Cookies: Remember your preferences and settings, such as language or region.
Advertising and Targeting Cookies: Third-party cookies may be used for interest-based advertising and to measure ad performance. You can opt out of some of these cookies through your browser settings.
Security Measures
We implement industry-standard technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers and encryption for data transmission where applicable (e.g., HTTPS).
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, and to protect our legal rights. Project records, contracts, and financial documents are typically retained for a period that may vary by jurisdiction.
Third-Party Links and External Services
Our website may contain links to third-party websites, social media platforms, professional profiles, and online tools. These third-party sites have their own privacy policies and practices, which we do not control. We encourage you to read their policies before providing personal information. We are not responsible for the content, privacy practices, or security measures of external sites.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices, legal requirements, or technological advancements. When we make material changes, we will provide notice on our website and, where appropriate, inform you by email or other communication channels. Continued use of our website or services after the changes indicates your acceptance of the updated policy.
Contact Information
If you have questions, requests, or concerns about this privacy policy or our data practices, please contact us using the following information:
Email Address: info@sjohnsongeneralcontracting.com
Phone: 603-404-8715
We are committed to protecting your personal information while providing exceptional home remodeling and renovation services. This privacy policy explains how we collect, use, share, and secure the information you provide. If you have questions about any part of this policy or how it applies to your project, please contact us. Thank you for trusting us with your home renovation needs.